325 Privacy Policy — User Information Protection
This Privacy Policy explains how 325 collects, uses, stores and protects your personal information as a user of our platform in Malaysia.
Effective date: January 2026
1. Information We Collect
When you register and use the 325 platform, we collect several categories of information to ensure our services operate safely and efficiently:
- Account information: Full name, date of birth, phone number, email address and encrypted password collected at registration.
- Device and browser information: IP address, device type, operating system, browser version, screen resolution, and login session data collected for security and fraud detection purposes.
- Payment information: Bank account or eWallet numbers (TNG, FPX, DuitNow) used for deposit and withdrawal transactions in MYR (RM). We do not store credit or debit card numbers directly — payment processing is handled by registered third-party providers.
- Usage data: Activity records within the platform, including games played, session duration, bets placed and interactions with the user interface.
- Cookies and tracking: Session data, language preferences and user settings stored in your browser to enhance your experience.
2. How We Use Your Information
Information collected by 325 is used for the following purposes:
- Identity verification: Ensures that users are real individuals who meet the minimum age requirement of 18 years and are based in Malaysia.
- Account management: Handles registration, login, profile updates, and password reset requests.
- Processing financial transactions: Verifies and processes deposits and withdrawals in MYR via supported payment methods.
- Platform security: Detecting and preventing fraud, account abuse, money laundering and cyber threats.
- Service improvement: Analysing usage patterns to improve platform design, loading speed and overall user experience.
- Communications: Sends important account notifications, security updates, and relevant promotional information (where you have given consent).
325 will not use your information for any purpose beyond those stated above without obtaining your consent first.
3. Use of Cookies and Tracking
The 325 platform uses cookies — small text files stored on your device — to enhance platform functionality and security. We use several types of cookies:
- Session cookies: Automatically deleted when you close your browser. Used to maintain your login status throughout the current session.
- Preference cookies: Saves your preferences such as interface language and display settings.
- Analytics cookies: Collecting non-personally identifiable usage data to help us understand how users interact with the platform.
- Security cookies: Used to detect suspicious login attempts and protect your account from unauthorised access.
You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect platform functionality and your login experience on 325.
4. Data Storage, Security & Third-Party Sharing
Your personal information is stored on secure servers protected by industry-standard encryption technology. 325 implements reasonable technical and organisational security measures to prevent unauthorised access, disclosure, alteration or destruction of data.
Your data will be retained for as long as necessary to fulfil the purpose for which it was collected, or as required under applicable Malaysian law. Once an account is closed and the mandatory retention period has lapsed, your data will be securely deleted or anonymised.
Third-party sharing applies only in the following limited situations:
- Service providers: Payment providers (FPX, TNG eWallet), licensed game suppliers and technical infrastructure services that require limited data access solely to perform specific functions.
- Legal compliance: When required by court order, regulatory authority or applicable Malaysian law.
- Fraud prevention: Sharing information with law enforcement agencies or financial institutions where fraud or money laundering is suspected.
325 does not sell, rent or trade users' personal information to third parties for marketing or commercial purposes.
5. User Rights & How to Contact Us
As a 325 platform user, you have the following rights regarding your personal information:
- Right of access: You have the right to request a copy of the personal information we hold about you.
- Right to rectification: You can update or correct inaccurate information through your account profile settings or by contacting customer support.
- Right to erasure: Under certain circumstances, you have the right to request the deletion of your personal information, subject to legal obligations and record retention requirements under Malaysian law.
- Right to withdraw consent: You may withdraw your consent for marketing communications at any time without affecting your core service.
Privacy Policy Updates
325 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. Users will be notified of any material changes via an on-platform notice or by email. The "Effective Date" at the top of this page will always reflect the latest version of this policy.
Contact Our Team
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please contact the 325 support team at:
- Email: [email protected]
- FAQ: Visit the FAQ section for quick answers to common questions.
We aim to respond to all privacy-related enquiries within a reasonable timeframe.